ITEK4YOU can build your IT Help Desk Team, and support your customers. We know how to create a better customer experience, as we meet your business goals and timelines. We can provide an efficient, and personal communication between you and your customers.

Your success

We have the expertise to work as an extension of your team, ensuring our services have a strategic impact on your business.

Together we can deliver a customer experience that really stands out. We believe relationships are key to the business.

We can build success programs for unique business and customer service goals.

Our Team
is yours

After learning about your customer service needs, our Help Desk team will help you as you grow.

Our team solve your problems and keep your customer service organization up and running.

We use IT technologies to continuously improve our understanding of your customers: our agents are set up for success with effective tools for collaboration, information gathering, and solving problems.

Solving Problems,
not tickets

We track, prioritize, and solve customers support tickets. Our teams work in solution centers, doing everything they can do to resolve your problems.

Technology can help us, regular training too. Our Customer Satisfaction Score (CSAT) is more than 95%.

We know how to make technical investigations, and set up knowledge databases.

Our standards
For Customer Satisfaction

Our standards to target a 95% CSAT: priority response in the queue, multi-channel (phone,chat,email), 24/7/365 global support available in French and English only ...

Depending on your SLA (Service Level Agreement), we can meet specific requirements. Give customers 24/7 support with easy access to the answers they need, wherever they are.

We deploy your infrastructure, including :


  Access to your Help Desk technical staff
  24x7/365 global support available
  Online live support capabilities
  Team leader or project manager provided
  Multi-technology support
  Use of modern VOIP : VPN, Security policies
  Complete trouble ticket tracking and reporting solution
  Web based incident reporting and status tools for end users
  Escalation support available
  CSAT survey (Customer Satisfaction Score)

We know how to run a busy service desk, and we can run yours. Our outsourced help desk solutions are suitable for : Emergency service, Help Desk support, Staff augmentation, Data center operations, Hardware/Software support, Call center services, Disaster services.